Servicing and safety checks
A thorough check of brakes, tyres, controls, fixings and general condition, with anything worrying explained clearly.
Loughborough based · serving the East Midlands
Keeping you moving, with honest local support.
When a scooter or wheelchair lets you down, it can affect your whole day. JRS Mobility offers friendly servicing, careful fault-finding and practical repairs—with everything explained clearly before you decide.
- Friendly, patient help
- Clear prices and choices
- Collection options when travel is difficult
People firstWe listen before we diagnose
Straight answersWhat we found, the likely cost and your choices
You stay in controlWe talk it through before work goes ahead
How we can help
Support for the equipment that gives you independence.
Whether it is routine care or an awkward intermittent fault, we take the time to understand what is happening.
Battery and range problems
Testing batteries and chargers when range has dropped or charging does not seem right—before recommending replacements.
Electrical fault-finding
Patient fault-finding for wiring, connectors, controls, switches and intermittent problems.
Mechanical repairs
Help with brakes, steering, wheels, tyres, tubes, bearings, fixings and everyday wear.
Collection and return
Van collection and return by arrangement across the East Midlands, with loading ramps and a winch available where suitable. Tell us your equipment type and postcode so we can check safe loading, confirm availability and quote before you book.
Preventative maintenance
Regular checks to spot wear early and help keep essential equipment dependable.
Clear repair pricing
Standard repair labour is £60 per hour, with a £30 workshop minimum covering the first 30 minutes. A Tier 1 diagnostic visit is £65, including travel within the local band and the first 30 minutes of diagnosis. Additional labour is charged in 15-minute blocks.
MobilityCare members pay £57/hour (Essential), £54/hour (Plus) or £51/hour (Priority) for repair labour. Member savings do not apply to parts, diagnostic visits, collection or extra travel. We explain any likely costs and seek your agreement before work proceeds.
Based in Loughborough
Mobility support across the East Midlands.
Tell us your postcode and what equipment you have. For van collection, we’ll check whether the equipment can be loaded and secured safely, then confirm availability and a separate collection-and-return quote before you book.
How travel is priced: Distance bands are measured in one-way driving miles from Loughborough. Please give us your postcode so we can confirm the band, availability and agreed price before booking. Visits further afield are subject to feasibility.
Up to 10 miles
Diagnostic visit: £65, including travel and the first 30 minutes of diagnosis. MobilityCare included collection boundaries are subject to final membership terms.
Over 10–25 miles
Diagnostic visit: £75, including travel and the first 30 minutes of diagnosis. Collection and return are quoted separately.
Over 25–50 miles
Diagnostic visits quoted individually before booking, subject to scheduling and equipment suitability. Collection and return are quoted separately.
Over 50 miles
East Midlands enquiries welcome. Diagnostic visits quoted individually, subject to feasibility and availability. Collection and return are quoted separately.
Diagnostic visit prices include travel and the first 30 minutes of diagnosis in Tiers 1 and 2; Tiers 3 and 4 are individually quoted before booking. Additional repair labour is charged at the applicable hourly rate in 15-minute blocks. Diagnostic visit prices do not include collection and return. MobilityCare included collection benefits apply only within the final agreed local coverage boundary; any extra distance or collection charge will be confirmed before you commit.
What happens next
Getting help should feel straightforward.
Tell us what’s happeningNo jargon needed—just what you have noticed.
We take a proper lookWe test the fault before suggesting parts.
We explain what we findClear options, likely costs and no guesswork.
You choose the next stepWork goes ahead once you are comfortable.
MobilityCare
A little regular care can bring a lot of peace of mind.
MobilityCare is coming soon — register your interest only. These are planned monthly prices and benefits, subject to final terms and availability. No membership or payment begins when you enquire.
Essential
For dependable annual care and a clear service record.
- Manual wheelchair
- £4.99 / month
- Mobility scooter
- £8.99 / month
- Powerchair
- £11.99 / month
- 1 annual service and safety inspection
- Battery and charging test for powered equipment
- Digital service record and reminder
- Member repair labour rate
Plus
For an extra check, easier collection and quicker booking.
- Manual wheelchair
- £8.99 / month
- Mobility scooter
- £13.99 / month
- Powerchair
- £16.99 / month
- Everything in Essential
- 1 six-month health check
- 1 local collection and return each year
- Priority booking
- Better member repair labour rate
Priority
For the closest ongoing support and highest priority.
- Manual wheelchair
- £12.99 / month
- Mobility scooter
- £19.99 / month
- Powerchair
- £22.99 / month
- Everything in Plus
- 2 local collections and returns each year
- 1 additional preventative check
- Highest booking priority
- Priority access to call-out appointments
- First consideration for loan equipment, when available
- Best member repair labour rate
How joining is planned to work
Membership enrolment is not yet open. When plans become available, a paid joining inspection will be required; its fee will be confirmed before you agree. Existing faults will be quoted separately.
MobilityCare is planned maintenance rather than free repair cover, insurance or roadside recovery. Parts and repair labour are charged separately. Collection, call-out and loan-equipment benefits depend on local coverage, suitability and availability.
A more personal service
You should feel listened to, not sold to.
JRS Mobility is built around a simple idea: look after people fairly and look after the equipment they depend on.
We listen first
Explain the problem in your own words. We will ask questions and take it from there.
Plain-English choices
We talk through what we found, what can be done and what it is likely to cost.
Repair with care
We focus on what the equipment actually needs and avoid unnecessary parts replacement.
Frequently asked questions
A few things people usually want to know.
Are repairs and parts included in MobilityCare?
No. Repair labour and replacement parts are charged separately at the applicable member rate. MobilityCare is designed around planned servicing, checks and the stated plan benefits.
Why is a joining inspection needed?
The paid inspection confirms eligibility, records the equipment's starting condition and identifies any existing faults. Existing work is quoted separately before membership begins.
Is MobilityCare insurance?
No. It is a maintenance membership and does not provide roadside recovery, taxi costs, accident cover or an insurance payout.
Which plans include collection and return?
The planned Plus benefit is one local collection and return per year, and the planned Priority benefit is two. The proposed included local area is within 10 one-way driving miles of Loughborough. Enrolment is not open; final terms, equipment suitability, capacity and any extra-distance charges must be confirmed first.
Does Priority include a free emergency call-out?
No. Priority gives preferential access to call-out appointments; it is not roadside recovery and repair work is still chargeable at the applicable member rate.
Let’s talk
Tell us what’s going on.
You don’t need to diagnose it yourself. Share what you know and we’ll take it from there.
Prefer email? Write to mobility.jrs@gmail.com.
- What equipment you have
- What you have noticed
- Where you are and whether it still moves
Your information
Privacy information
Who we are: JRS Mobility is operated by James Smith, a sole trader trading as JRS Mobility. Business correspondence address: Workshop Unit 17A, Bishop Street, Loughborough, Leicestershire LE11 1DR. For questions about your personal information, contact mobility.jrs@gmail.com.
What we receive: The details you choose to send through our enquiry form: your name, phone number, optional email and postcode, equipment or enquiry type, and your message.
Why we use it: To answer your enquiry, discuss a requested quotation, and arrange services you ask about. Depending on the enquiry, this is to take steps you request before entering into a contract or to pursue our legitimate interest in responding to enquiries. Sending an enquiry does not sign you up for marketing.
Who handles it: The form sends your submission to Formspree, which processes it for us. Notifications are sent to our Gmail account, supplied by Google. We do not ask you to provide medical information through this form. You can email us directly instead, but this will still use email providers.
How long we keep it: Our policy is to delete enquiries that do not become jobs within six months of our last contact, including the copies we control in Formspree and Gmail. We may need to keep particular information longer to comply with legal obligations or handle disputes. If your enquiry becomes a job, the relevant customer, service and transaction records are handled separately, with retention based on applicable legal and business requirements.
Your choices and rights: Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, and object to processing. If we rely on legitimate interests to respond to enquiries, you can object to that use by contacting us at the email above. You can raise a concern with us or complain to the Information Commissioner’s Office (ICO).
International processing: Formspree and Google may process information outside the UK. Formspree says it relies on Standard Contractual Clauses as a data processor. Google describes the UK Extension to the EU–US Data Privacy Framework and Standard Contractual Clauses in its transfer information. Contact us at the email above if you would like further information about the safeguards relevant to your enquiry or how to obtain a copy.
You do not have to send an enquiry through this form; you can contact us by email. We request a name, a way to reply and an explanation of the issue so we can answer. This website does not offer online membership purchase or take payments.